Tida Janneh
October 28, 2024
10 mins read
Understanding Gamswitch’s Role in Resolving Payment Disputes: Insights from Our Radio Session with Peter Gomez
Last Saturday, Gamswitch took to West Coast Radio with Mr. Peter Gomez, where our CFO and Acting CEO, Mr. Samba Omar Sowe, and Chief Technology Officer, Mr. Baboucarr Drammeh, joined the program to engage with our audience on Gamswitch’s services. Following up on our previous discussions on the Gamswitch Payment Gateway Services and the soon-to-be-launched Mobile Switch, we shifted focus this week to an essential topic: Dispute Claims in inter-bank transactions. The session provided valuable clarity, practical insights, and a forum for public engagement to address common misconceptions surrounding payment delays and transaction disputes.
The show opened with a quick but insightful recap of our last two sessions. For those who tuned in previously, this helped refresh critical points on Gamswitch's service offerings, like the Payment Gateway, which brings secure, efficient transaction processing to businesses in The Gambia, and our upcoming Mobile Switch, which promises to revolutionize mobile payments in the country. This continuity reinforced Gamswitch’s role in making financial transactions simpler and more accessible for everyone.
When we delved into the topic of dispute claims, the primary goal was to clarify Gamswitch’s position as an intermediary, facilitating transactions rather than directly handling funds. In instances of delayed inter-bank transfers, Gamswitch supports the transaction process, working alongside financial institutions to ensure smooth operations. Many callers were surprised to learn that resolving inter-bank disputes typically takes up to five working days. This information was essential for our listeners, helping them set realistic expectations and better understand the process behind the scenes.
Recognizing the linguistic diversity of The Gambia, Mr. Sowe and Mr. Drammeh provided interpretations of the explanations in Wollof, Mandinka, and Fula. By breaking down complex information into multiple languages, the team ensured that our message reached a wider audience and that Gamswitch’s commitment to serving all Gambians was clear.
In addition to addressing specific concerns, the open call lines provided an interactive platform for people to ask questions and voice their thoughts, enhancing audience engagement. Our team answered various questions, offering real-time insights that clarified some of the confusion around Gamswitch’s services. This open exchange allowed us to demonstrate our commitment to transparency and customer service, building trust in our brand and in The Gambia’s growing digital payments ecosystem.
Overall, the show reaffirmed Gamswitch’s mission to provide accessible, reliable, and transparent digital payment solutions. By actively engaging with the public and clearing up misconceptions about transaction delays and dispute processes, we continue to build a stronger foundation for understanding, trust, and accessibility in The Gambia’s financial sector. Stay tuned for more updates as we work towards launching Mobile Switch and more, and expanding the possibilities of digital payment transactions for all Gambians.
The show opened with a quick but insightful recap of our last two sessions. For those who tuned in previously, this helped refresh critical points on Gamswitch's service offerings, like the Payment Gateway, which brings secure, efficient transaction processing to businesses in The Gambia, and our upcoming Mobile Switch, which promises to revolutionize mobile payments in the country. This continuity reinforced Gamswitch’s role in making financial transactions simpler and more accessible for everyone.
When we delved into the topic of dispute claims, the primary goal was to clarify Gamswitch’s position as an intermediary, facilitating transactions rather than directly handling funds. In instances of delayed inter-bank transfers, Gamswitch supports the transaction process, working alongside financial institutions to ensure smooth operations. Many callers were surprised to learn that resolving inter-bank disputes typically takes up to five working days. This information was essential for our listeners, helping them set realistic expectations and better understand the process behind the scenes.
Recognizing the linguistic diversity of The Gambia, Mr. Sowe and Mr. Drammeh provided interpretations of the explanations in Wollof, Mandinka, and Fula. By breaking down complex information into multiple languages, the team ensured that our message reached a wider audience and that Gamswitch’s commitment to serving all Gambians was clear.
In addition to addressing specific concerns, the open call lines provided an interactive platform for people to ask questions and voice their thoughts, enhancing audience engagement. Our team answered various questions, offering real-time insights that clarified some of the confusion around Gamswitch’s services. This open exchange allowed us to demonstrate our commitment to transparency and customer service, building trust in our brand and in The Gambia’s growing digital payments ecosystem.
Overall, the show reaffirmed Gamswitch’s mission to provide accessible, reliable, and transparent digital payment solutions. By actively engaging with the public and clearing up misconceptions about transaction delays and dispute processes, we continue to build a stronger foundation for understanding, trust, and accessibility in The Gambia’s financial sector. Stay tuned for more updates as we work towards launching Mobile Switch and more, and expanding the possibilities of digital payment transactions for all Gambians.
