Lamin Trawally
November 4, 2024
10 mins read
Gamswitch on Your Money Show: Addressing Dispute Claims and Strengthening Public Trust in Digital Payments
This past Saturday, Your Money Show on West Coast Radio featured another insightful session from Gamswitch, with CFO and Acting CEO Mr. Samba Omar Sowe and Senior Technology and Operations Officer Mrs. Elizabeth Ndene as special guests. Continuing our series on simplifying digital payment services in The Gambia, this session focused on Gamswitch’s vital role in resolving dispute claims across banks, telecom companies, and fintech providers.
With her extensive experience in managing complex dispute claims, Mrs. Ndene provided listeners with a behind-the-scenes look at how Gamswitch addresses daily complaints, especially from frequent claimants like banks. She shared real-life scenarios and detailed the specific strategies and methods Gamswitch employs to efficiently resolve disputes, reinforcing the company’s position as a trusted intermediary in The Gambia’s financial ecosystem. Her examples gave listeners a clearer understanding of the intricate processes involved in ensuring smooth inter-party transactions and accountability.
Recognizing the linguistic diversity of the audience, Mrs. Ndene also translated key points into Wollof, broadening the show’s reach and accessibility. Meanwhile, Mr. Sowe, as the forerunner of the discussion, offered unique insights into Gamswitch's ongoing commitment to transparency and public trust.
Through Your Money Show, Gamswitch continues to strengthen its relationship with the Gambian public, providing clarity on complex financial processes and reinforcing its dedication to reliable, accessible digital payment solutions. The show will continue on West Coast Radio every Saturday, featuring more specialists from Gamswitch who will discuss a range of topics related to digital payments, bringing further insights to listeners across The Gambia.
With her extensive experience in managing complex dispute claims, Mrs. Ndene provided listeners with a behind-the-scenes look at how Gamswitch addresses daily complaints, especially from frequent claimants like banks. She shared real-life scenarios and detailed the specific strategies and methods Gamswitch employs to efficiently resolve disputes, reinforcing the company’s position as a trusted intermediary in The Gambia’s financial ecosystem. Her examples gave listeners a clearer understanding of the intricate processes involved in ensuring smooth inter-party transactions and accountability.
Recognizing the linguistic diversity of the audience, Mrs. Ndene also translated key points into Wollof, broadening the show’s reach and accessibility. Meanwhile, Mr. Sowe, as the forerunner of the discussion, offered unique insights into Gamswitch's ongoing commitment to transparency and public trust.
Through Your Money Show, Gamswitch continues to strengthen its relationship with the Gambian public, providing clarity on complex financial processes and reinforcing its dedication to reliable, accessible digital payment solutions. The show will continue on West Coast Radio every Saturday, featuring more specialists from Gamswitch who will discuss a range of topics related to digital payments, bringing further insights to listeners across The Gambia.
